Refund policy

Returns & Exchanges

At E’Laira, every item is handmade in small batches. We want you to love what you receive. Please read this policy before requesting a return.

Timeframe

You have 14 days from the delivery date to request a return or exchange.

What we can accept

•  Unopened wax melts, wickless candles, and wicked candles in original packaging

•  Unused, unopened room/linen sprays, body mist, and cleaners with the seal intact

•  Items damaged in shipping (photo required)

What we cannot accept

•  Opened or used melts, candles, sprays, mists, or cleaners

•  Items without original packaging

•  Sale, sample, or gift items marked final sale

•  Items returned after 14 days

Opened fragrance and cleaning products cannot be resold, so those are not eligible for return unless they arrived damaged or we sent the wrong item.

Damaged or wrong item

If something arrives broken, leaking, or incorrect, email us within 48 hours of delivery with photos of the package and the product. We will replace it or refund you. You will not pay return shipping for a mistake on our end.

How to start a return

Email us at elairadivine@gmail.com or message the shop with:

•  Order number

•  Item name

•  Reason for the return

•  Photos if it is damaged

Do not ship anything back until we reply with the return address and approval. Anything sent back without approval will be rejected/denied.

Refunds

Approved returns are refunded to the original payment method within 5–10 business days after we receive and inspect the item. Original shipping is not refunded unless we made an error.

Return shipping

Customer pays return shipping on change-of-mind returns. We cover it when we sent the wrong item or it arrived damaged.

Exchanges

Exchanges are available for unopened items of equal value when stock allows.

Questions
E’Laira
elairadivine@gmail.com
916-872-7282