Returns & Exchanges
At E’Laira, every item is handmade in small batches. We want you to love what you receive. Because our products are handmade, slight variations in color, texture, or appearance are normal and not considered defects. Please read this policy before requesting a return.
Timeframe
You have 14 days from the delivery date to request a return or exchange.
What we can accept
• Unopened wax melts, wickless candles, and wicked candles in original packaging
• Unused, unopened room/linen sprays, body mist, and cleaners with the seal intact
• Items damaged in shipping (photo required)
What we cannot accept
• Opened or used melts, candles, sprays, mists, or cleaners
• Items without original packaging
• Sale, sample, or gift items marked final sale
• Items returned after 14 days
• We cannot accept returns due to personal scent preference
Opened fragrance and cleaning products cannot be resold, so those are not eligible for return unless they arrived damaged or we sent the wrong item.
Damaged or wrong item
If something arrives broken, leaking, or incorrect, email us within 48 hours of delivery with photos of the package and the product. We will replace it or refund you. You will not pay return shipping for a mistake on our end.
How to start a return
Email us at [your email] or message the shop with:
• Order number
• Item name
• Reason for the return
• Photos if it is damaged
Do not ship anything back until we reply with the return address and approval.
Returns sent without approval will not be accepted
Refunds
Approved returns are refunded to the original payment method within 5–10 business days after we receive and inspect the item. Original shipping is not refunded unless we made an error.
Return shipping
Customer pays return shipping on change-of-mind returns. We cover it when we sent the wrong item or it arrived damaged.
Exchanges
Exchanges are available for unopened items of equal value when stock allows.
Questions
E’Laira Radiant Living™
elairadivine@gmail.com
916-872-7282